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Working to Change the World: ManpowerGroup 2021-2022 ESG Report

We are proud to share ManpowerGroup’s latest ESG Report, Working to Change the World, detailing our commitment shaping a more sustainable, resilient future for all and progress against our three pillars: how we are caring for the Planet, amplifying our impact on People & Prosperity, and adhering to strong Principles of Governance with new awareness and urgency.


JUNE 2021

Working to Change the World:
People, Planet & Prosperity for All

ManpowerGroup 2021 ESG Report

2020 was a year of change and disruption, and with change comes great opportunity. It is with this backdrop of optimism that we are proud to release our 2020-21 progress towards our Working to Change the World Plan, our call to action to collectively care for People and Planet with new awareness and urgency.


Our Working to Change the World Plan

Working to Change the World is an evolution of our Sustainability Plan and Pillars to encompass broader environmental and governance priorities in line with common metrics around ESG – focusing on those areas most material and of highest impact to those we serve.


Delivering on our validated science-based emission reduction targets to drive climate action

People and Prosperity

Being Creators of Talent at Scale and Meaningful Work for All

Principles of Governance

Setting high ethical standards for our industry and creating long-term value for all stakeholders

Our Stories

ManpowerGroup is delivering on our values to ensure our stakeholders emerge from this crisis stronger, more skilled, more competitive and more successful than ever before. Learn how our stakeholder view comes to life in global initiatives.



Associates are the core of our business and we are committed to supporting them at this very challenging time.

see the stories
Scalable COVID testing, Spain​

Robotic Testing

Technology associates from our Experis group identified a revolutionary new way to expedite COVID testing—with the help of a robot—as part of the Covichain Robots project.

adapting to change
Remote onboarding, Belgium​

Heightened Sensitivity

At healthcare facilities where high-risk individuals are seeking care, we onboarded and trained IT helpdesk experts remotely to ensure heightened safety for vulnerable people.

Hospital staffing, Italy​

Healthcare HQ

To serve our 1,200 healthcare associates staffing hospitals in Italy every day, we established a 24/7 center of operations, virtual collaborative environments for training and onboarding, and rapid learning programs.

New horizons, U.K.​

Applied Experience

University employees, including cleaning staff, were rapidly retrained and redeployed to hospital settings. With their new skills, these associates are filling urgently needed roles in healthcare.

New opportunities, The Netherlands​

Getting out the Message

With unfilled positions in essential industries, the public service campaign “Working for The Netherlands” attracted workers to consider new opportunities. Since the crisis began, 50 of our associates have been placed in roles with the government.

Transparent talk, Spain​

Info Portal

We created a communication portal for our Spanish associates that has been a central resource focusing on both health and transparent policy updates from leadership.


We partner with our clients to uncover talent solutions that make them more agile and competitive in today’s market.

see the stories
Furloughed hospitality workers, U.K.​

Confronting Uncertainty

With the country’s vast hospitality sector confronting a sudden downturn, we worked with clients in the U.K. to lead communications that addressed employee concerns and delivered flexible work opportunities to furloughed workers.

PPE production, South Africa​

Shifting Gears

We helped Cape Town manufacturer CGI Graphics shift from making automotive decals and badges to producing face shields. The initial production reactivated 30% of the company’s workers.

Coming clean, Mexico​

Critical Supplies

In San Luis Potosi, we helped manufacture and donate over 300,000 units of antibacterial gel to regional hospitals and public transportation in collaboration with public health services and our L’Oreal client.

Redirecting workers, U.K.​

All in One Place

To keep Marriott employees informed during the furlough, we launched a dedicated microsite with links to our opportunities page where they could apply for new roles. 

SGUnited Skills program, Singapore​

Help Wanted

To accelerate job placement for students and alumni of Singapore Institute of Management, we supported its SGUnited Skills program, connecting young and mid-career professionals to prospective employers.

Keeps clients engaged, U.S.​

All Ears

Through our talent solutions arm, TAPFIN, we released a “Weekly Talent Insights” report to key clients to help them understand areas of concern and opportunity while they considered alternatives to ending assignments.


By aligning the aspirations and skills of individuals with companies requiring more agility, we create prosperity for workers, organizations and communities. This shared value proposition is at the heart of everything we do at ManpowerGroup.

see the stories
Assumption University, Thailand​


In cooperation with Assumption University, we organized programs for college students and recent grads and cohosted an online seminar, “Preparing New Graduates to Find Jobs During the COVID-19 Crisis.”

Thanking health workers, Germany​

Giving Recognition

With nurses and healthcare workers sacrificing so much for the benefit of all, we commemorated Florence Nightingale’s birthday by honoring their service.

#protegeelempleo campaign, Spain​

Protecting Jobs

We helped grow a nationwide campaign to protect employment in Spain into a robust information hub, providing more than 1,000 courses at no charge to help upskill workers and add marketable skills during the pandemic.

Expat redeployment, MALAYSIA​​

Navigating Restrictions

Expat restrictions during the pandemic led to acute talent shortages in Malaysia. By reactivating workers from affected talent pools and helping them renew visas, we helped address those shortages and secured pay increases for 80% of redeployed staff.

Reskilling workers, Italy​

Welcoming Change

We made virtual applied learning programs available to technicians, trade workers and warehouse workers so that they could refocus on logistics and distribution for wellness supplies.

From kindergarten to a lab, Norway​

Substitute Teacher

Addressing sharp talent shortages during the pandemic brought new challenges to Norwegian workers. We ensured Yvvone Durant, a kindergarten teacher, took up a role at a health lab while his school was closed.

Supporting the Sustainable Development Goals:

We have been actively engaged with the United Nations since signing onto the Global Compact in 2006 and are strongly committed to making a difference in the areas we impact the most. That’s why we’re clear about the specific UN Sustainable Development Goals we support:


#4: Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all


#5: Achieve gender equality and empower all women and girls


#8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all


#10: Reduce inequality within and among countries


#13: Take urgent action to combat climate change and its impacts


#17: Strengthen the means of implementation and revitalize the Global Partnership for Sustainable Development 

Our Perspective

Human Capital

Human capital management is at the core of our business and is how we create value for individuals, organizations and communities. Every year, we connect millions of people to meaningful work across a wide variety of skills and industries, helping to power the success of organizations around the world while providing individuals with opportunities to build skills for the future and achieve their potential. Today, organizations are transforming faster than they ever imagined possible, reinforcing the need for a Skills Revolution now more than ever, and the role we can play in closing the skills gap. Our success in creating value for individuals and organizations depends on our ability to unleash the potential of our own people.


Diversity, Equity, Inclusion & Belonging​

As a global organization, with employees, candidates, clients and suppliers from every background, we value and encourage the broad range of perspectives and capabilities this diversity brings to our organization and to our stakeholders. We define diversity as differences of race, ethnicity, national origin, religion, cultural background, gender, age, disability, caste, marital status, union membership, political affiliation, pregnancy, health, sexual orientation and gender identity.

We are committed to do all we can to fight racism and to strengthen diversity, equality and inclusion within our company, and in the communities in which we live and operate. We also know, from our vast experience in labor markets across the world, that we must engage and include all available talent and ignite human potential to sustainably grow prosperity around the world. It is the right thing to do, and it is what we must do to prosper.


Health, Safety & Wellbeing

Every company has a responsibility to protect the health, safety and wellbeing of its employees. We put millions of people to work each year so we know that when people feel safe, engagement is higher, they stay longer and develop more skills and experience that benefit everyone. Since the health crisis caused by COVID-19, it’s more imperative than ever for people to feel safe and secure in a healthy work environment.


Human Rights and Fair Employment

For more than 70 years, we’ve been connecting millions of people to work and helping them develop skills to stay employable for the long-term. This way they can support their families, contribute to their communities and achieve their career goals. By respecting and promoting internationally proclaimed human rights, we can ensure that work is a source of dignity and purpose – as well as income – for the people we employ.


Ethics & Governance

As a company whose purpose is to connect people with meaningful and sustainable work, we understand the importance of trust and transparency and are proud to set a high standard for our industry. In 2020, we were recognized by Ethisphere as a World's Most Ethical Company for the 11th time -- the only company in our industry to earn this distinction.


Information Security & Data Privacy

As technology evolves and we adopt new tools and expand our use of data and analytics to deliver more value to clients and candidates, we are committed to being good stewards of the information entrusted to us. In the wake of COVID-19, the mass migration to remote working and rapid digitization of processes requires even greater prioritization of information security and privacy.


Sourcing & Supply Chain

As a global organization, working with thousands of suppliers in more than 75 countries, our reach is extensive and we take this responsibility seriously. By setting high standards for our extended network, we can amplify our sustainability impact and drive social change: improving transparency, reducing exposure to risk for ourselves and our clients, raising standards and positively impacting the lives of millions of people.



Climate change -- severe weather events, extreme temperatures, water shortages and other environmental concerns are impacting people’s ability to live and work safely. Corporations have an important role to play, together with public sector and civil society, to solve these challenges and ensure a sustainable future for all.

As a professional services company our environmental impact has always been relatively small. We are committed to adjusting our business model to support even more sustainable ways of working. And we are looking for new ways to advance the objectives of the Paris Agreement and the European Green Deal, especially in the areas of jobs and skills, where we can have the greatest impact.


Reports & Policies

We are proud to share our impact and progress toward sustainable business and communities. We are continually reviewing the data we report to ensure we are measuring the indicators most important to our stakeholders and aligned to sustainability reporting best practice guidelines.​